Chrono-log Corporation is committed to meeting our customers' needs as the driving force in all aspects of our business. This means a complete focus on our customers to the point where we consistently meet their requirements and exceed their expectations.
Management will assure that an environment exists in which these basic principles are followed:
- Strive to conform to customer requirements 100% of the time
- Measure results from the customer's perspective
- Achieve total quality through prevention and improvement
- Comply with relevant regulatory and safety requirements
- Continue to improve on the value of our products and services through the maintenance and improvement of our Quality Management System.
Management will assure the resources of people, programs, investment, leadership and training required in order to achieve these principles.